At Netfoodish, we understand that unexpected situations may arise, and we are committed to providing a flexible cancellation and refund policy to ensure your satisfaction.

Cancellations:

Pre-Acceptance Cancellations: You may cancel your order before it is accepted by the restaurant. To do so, simply use the "Cancel Order" button in the "My Orders" section on the Netfoodish app or website.

Post-Acceptance Cancellations: While we understand that mistakes happen, we reserve the right to deny refunds for cancellations requested after the restaurant has accepted your order. This policy helps prevent food waste and ensures fair compensation for our restaurant partners.

 Refunds:

Eligibility for Refunds:

  - You are entitled to a full refund if your order has not been delivered despite successful payment.

  - A full refund will be issued if a paid-for food item is unavailable.

Refund Process:

  - To claim a refund, please provide your valid order ID found in your order details on the Netfoodish platform.

  - Refunds will be processed within 5-7 business days and will be credited back to your original payment method.

Additional Information:

Order Status Updates: Real-time updates on your order status are available in the "My Orders" section of the app or website.

Customer Support: Our dedicated customer support team is always available to assist you with any questions or concerns you may have.

By using Netfoodish, you agree to these terms. We strive to provide a seamless food delivery experience, and this policy ensures fairness for both customers and restaurants.

This policy is subject to change at any time. We will update this page accordingly.